At Mediaone Network, we strive to provide you with the best shopping experience. If you are not completely satisfied with your purchase, we offer a hassle-free 7-day return policy from the date of delivery. Please read the following guidelines for our return and refund process:
**1. Eligibility for Returns:**
– To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.
– Items such as perishable goods, intimate or sanitary goods, gift cards, downloadable software, and personalized items are exempt from being returned.
**2. Initiation of Return:**
– To initiate a return, please contact our customer support team within 7 days of receiving the product. You can reach us through [contact details].
– Provide your order number, the reason for the return, and any supporting evidence (such as photos) if applicable.
**3. Return Shipping:**
– The customer is responsible for the return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped or item arrived damaged).
– We recommend using a trackable shipping method for your return to ensure its safe delivery.
**4. Inspection and Approval:**
– Once we receive your returned item, our team will inspect it to verify its condition.
– If the item meets our return eligibility criteria, we will approve the return.
**5. Refund Process:**
– If approved, a refund will be issued to the original payment method used for the purchase.
– Please note that the refund amount will exclude any shipping charges incurred during the initial purchase.
– Depending on your payment provider and method, it may take several business days for the refund to be processed and reflected in your account.
**6. Damaged or Defective Items:**
– In the rare event that your item arrives damaged or defective, please contact us immediately, providing photos as evidence.
– We will arrange a return shipping label or cover the return shipping costs and issue a full refund or send a replacement item, depending on your preference.
**7. Cancellation Policy:**
– If you wish to cancel your order before it has been shipped, please contact us as soon as possible.
– Once an order has been shipped, it falls under our standard return policy.
Please ensure you carefully read and understand our return policy. If you have any questions or concerns, don’t hesitate to reach out to our customer support team. We are here to assist you throughout the return process and aim to make it as smooth and convenient as possible. Your satisfaction is our top priority at Mediaone Network!